Refund policy

Thank you for shopping at GregoryLux. We are committed to providing high-quality products and excellent customer service. However, we understand that there may be instances where you need to return or exchange a product. This Refund Policy outlines the terms and conditions under which returns and exchanges are processed. Please read this policy carefully before making a purchase.

1. Applicability of the Return Policy:

This return policy applies to all products purchased from Gregorylux.

• Customers may return products within 30 days of receipt. Returns made after this period may not be accepted.
• Items must be returned in their original condition, unused, and in their original packaging. Products that are damaged, altered, or not in resellable condition may not be eligible for a return.
• Please provide a receipt or proof of purchase to facilitate the return process.

To initiate a return for an exchange or refund, email us at [email protected] with your reason for return, order number, and attach images/videos of the product if applicable.

If your return is accepted, we will provide instructions on how and where to send your package. Please note: Items sent back without requesting a return will not be accepted.

Return Address:
Hondsdrafmeen 16
3844 PA Harderwijk
The Netherlands

• If the return is due to customer reasons (e.g., change of mind), the customer is responsible for the shipping fee. The specific cost will depend on the shipping carrier.
• If the return is due to our error (e.g., damaged or incorrect product), we will cover the shipping fee.

2. Damages:

Upon receiving your package, please inspect it carefully. If you notice any damage or issues, contact us immediately. If your item(s) arrived damaged, send photos or videos of the damage along with a description to [email protected] within 24 hours of arrival to be eligible for a freight damage claim.

3. Product Exchanges:

If you would like to exchange an item, please indicate this when initiating your return request. Exchanges are subject to availability.

4. Order Cancellations:

• Before Shipment: You may cancel your order within 24 hours for a full refund. Contact us at [email protected] with your order details (order number, receiver’s name, and/or email address).
• After Shipment: If you wish to cancel after shipment, you will receive a refund minus shipping fees. The order must be rejected upon delivery. Once the item is returned to us, the refund will be processed minus shipping costs.

5. Wrong Product Received:

We strive for accuracy, but in case you receive the wrong item, you have two options:

• Keep the wrong item with a partial refund.
• Request the correct item. We will provide a free return shipping label, and upon receiving the wrong item, we will send the correct one or issue a full refund.

To proceed, email us at [email protected] with your order details.

6. Refunds:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5 to 7 business days.

If more than 7 business days have passed since the refund approval and you have not received your refund, please contact us at [email protected].

At GregoryLux, your satisfaction is our top priority. If you have any questions or concerns regarding our return and refund policy, feel free to contact us.

Contact Information:

• Email: [email protected]
• Phone: +31640795347
• Business Address:
  Hondsdrafmeen 16
  3844 PA Harderwijk
  The Netherlands
• Register Number: 95058087